Wednesday, May 25, 2016

VA Secretary Says No One Should Care About Long Wait Times For Veterans [VIDEO]

By Philip Hodges

Veterans Affairs (VA) Secretary Robert McDonald said that since Disney doesn’t consider their long wait times as a measure of success, the VA shouldn’t have to either.  At a breakfast hosted by the Christian Science Monitor, Secretary Robert McDonald made these comments:
“When you got to Disney, do they measure the number of hours you wait in line? Or what’s important? What’s important is, what’s your satisfaction with the experience? And what I would like to move to, eventually, is that kind of measure.”
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